ITIL® Intermediate OSA Certification Training
Skills Covered 1.Apply OSA practices 2.Event management 3.Incident management 4.Request …
ITIL® Intermediate SS Certification Training
Skills Covered 1.Service strategy principles 2.Service strategy technologies 3.Service strategy …
ITIL® Intermediate SO Certification Training
Skills Covered 1.Service Operation purpose 2.Key components of ITIL library …
ITIL® 4 Specialist: High Velocity IT Course
Skills Covered 1.Agile and lean management 2.Risk management 3.Information security …
ITIL® 4 Specialist: Drive Stakeholder Value Course
Skills Covered 1.Multisupplier management 2.Relationship management 3.CX and UX design …
ITIL 4 Specialist: Create, Deliver and Support
Skills Covered 1.Service design 2.Software development 3.Software management …
ITIL® 4 Strategist: Direct, Plan, and Improve
Skills Covered 1.Operating Model 2.Strategy tactics operations 3.Governance compliance mgt …
ITIL 4 Managing Professional Transition Module Training
Skills Covered 1.Concepts of service management 2.ITIL guiding principles 3.Activities …
